It’s time for Service
As we prepare to fall back on the time change, consider now the right time to tune up your services program for the new year.
Technology advancements for enterprise communications have created an increased demand for simplified, converged network services with highly dependable network performance, outstanding customer service and predictable application delivery. However, it can be quite costly, requiring well–trained, educated professionals to maintain your systems and software. In short, that equates to rising costs.
The SOURCE Managed Services (SMS) program is an umbrella of assistance for maintenance customers. If you currently have a maintenance provider other than SOURCE or if you have an 8/5 maintenance program you wish to make 24/7, SMS is the perfect complement to your existing service. SOURCE listened to its customers and designed this program based on their input and needs.
SMS is available 24/7 for service–affecting issues, such as carrier support, and available same–business day for non service–affecting issues, including RMAC (remote moves, adds and changes). SOURCE can simplify your monthly billing, eliminate time and materials invoices, as well as provide detail by division, sites or corporate–wide views. End–to–end accountability and responsibility for your enterprise with a single point of contact will allow you to have more effective utilization of your resources.
The cornerstone of the SMS program is Help Desk, SOURCE’s 24/7 central point of contact for customer inquiries. Help Desk refers trouble tickets to the appropriate SOURCE department and tracks the ticket through resolution.
Help Desk frees up your internal resources, and, in fact, expands your team’s breadth and depth with access to experienced personnel. The SMS program is managed by a certified support team of Tier II and Tier III Senior Level Engineers. This level of expertise ultimately reduces your training and support costs.
Help Desk also frees up your time by interfacing with third–parties and vendors, on your behalf. For the most urgent equipment needs, SOURCE has 24–hour access to replacement parts and the largest inventory of new and remanufactured replacement equipment available.
For timely handling of end–user telecom issues, either remotely or on site, consider SOURCE for more streamlined communications that impact your bottom line.
Learn more about SOURCE services through our “Let’s Talk” Webinar series. Join us for upcoming broadcasts by signing up at http://www.source.com/webevents.asp. Past events may be accessed from our home page link at www.source.com.
