Call Copy empowers organizations to gather business intelligence, leveraged to maximize performance, reduce liability, achieve regulatory compliance and increase customer satisfaction.
About SOURCE and Call Copy
SOURCE and Call Copy integrated call center solutions are customized to your specific environments. Offering a host of solutions including call analytics, workforce management, PCI compliance and call recording.
Call Copy products and services:
- Screen capture
- Speech and desktop analytics
- Call recording
- Multi-channel and multi-skill support
- Intra-day management
- Call agent self-service
- Call agent scheduling