Avaya Support Advantage

Simple, modular options and faster response times for Avaya solutions


As a certified Avaya Connect Platinum Partner, SOURCE is authorized to offer and support customers with options from Avaya Support Advantage - a simple and flexible model for software and hardware support, that delivers 24x7, global support services to businesses with Avaya communications environments.

What is the value to customers?
  • Remote hardware and software support included in all offers
  • Simple pricing and invoicing
  • 24x7 access to web resources and remote technical support
  • 85% faster response time with preferred support
  • Proactive alert of alarms related to PSTN facilities - with preferred support
  • Flexible options - see below
Essential Support (delivered by SOURCE and Avaya)

The basic level of remote support services to keep your core hardware and software up and running.

  • Upgrade advantage
  • 24x7 SOURCE monitoring
  • Parts replacement selection
  • SOURCE unlimited technical support
  • On-site repairs
  • Remote programing support
Preferred Support (delivered by Avaya)

Many of the features of Essential Support, but also includes Expert Systems monitoring.

  • Includes 24x7 Expert Systems monitoring
  • 24x7 Remote technical support for software and hardware
  • Parts replacement selection
  • Off board alarm notification for PSTN facilities
  • Access to software and firmware updates
Advanced Services (delivered by SOURCE and Avaya)

Includes features from both Essential Support AND Preferred Support - Advanced Services provide ongoing operational support for your communications network and applications, helping ensure that critical functions stay up and running.

Avaya Support Advantage brochure

Questions about Avaya Support Advantage? Contact SOURCE to speak with one of our certified team members.

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