Zeacom

The partnership between SOURCE and Zeacom began in 2005 and specifically targets the special requirement of contact centers.

Zeacom solutions improve the handling of customer contacts, regardless of media type, both within the contact center and throughout the entire organization. The company provides cost-effective customer contact solutions that make high-end functionality accessible to small and medium-size organizations.

Zeacom’s solutions include ContactCenter, scalable for contact centers between five and 250, and Corus^TM, for centers as large as 1,500 users. The products provide an integrated contact-center solution that delivers real-time, intelligent call routing and enterprise messaging that provides employees and front-line telephone operators with advanced information about callers.

Key features include unified voice mail/email, caller recognition, call history logging and customized voicemail greetings to suit specific callers and scenarios.