value: n. something intrinsically valuable or desirable; to regard or esteem highly, respect of worth, usefulness, or importance.

Maintenance Services
So you’ve designed, installed and purchased your new system. Congratulations! Now, how will you maintain it or your existing systems?  SOURCE can help by providing a maintenance service program that is tailored to your business needs and budget.
Consider SOURCE maintenance services:
  • Comprehensive Care or Critical Care programs available, or we can customize a program just for you.
  • Unlimited technical assistance from our help desk - comprised of only certified Tier III engineers and backed by the OEM.
  • Geographic coverage area includes the U.S., Canada and Mexico.
  • All maintenance programs are supported with our Disaster Recovery and Emergency Restoration service.
  • Flexible contract terms and multi-year customer loyalty discounts available.
  • 24/7 system monitoring by Tier III engineers, using real-time remote alarm monitoring and fault management systems.

We offer the following maintenance services:

- 24/7 Help Desk Support: In-house and local team of telecom professionals to support, coordinate, dispatch and resolve customer hardware and software issues to final resolution
- Proactive Real-Time 24/7 Remote Alarm Monitoring and Fault Management: 24/7 monitoring, fault management and proactive diagnostics by Tier III engineers
- Unlimited Technical Assistance: certified Tier III telecom and network professionals available 24/7 for troubleshooting and unlimited technical assistance on hardware and software
- Remote System Backups: support for disaster recovery for locations with remote capability
- Communications Architecture Protection Program (CAPP): detailed administration programming reports and product inventory data for customer planning
- Priority Dispatch and On-site Break/Fix Support: priority dispatch to contract customer requests for on-site repair for covered products
- Maintenance Certifications: thorough evaluation of customer site before entering into a maintenance contract - identifying existing and/or potential problems
- Repair Labor and Parts Coverage: included with Comprehensive Maintenance programs - covering parts and labor for break/fix activities
- Guaranteed Service Level Agreements (SLAs): guaranteed response commitments for Major (2 hours), Minor and Routine (Next Business Day), and Routine customer support
- Remote Move, Add, and Change (RMAC): remote programming changes made at the customer’s request.  Complex changes performed by certified Tier III engineers and available 8X5 or 24X7 both in U.S. and Canada
- Software Survivability and Release Management: provides software implementation and release management of Product Change Notice (PCN) and firmware updates for products capable of accepting remote software administration
- On-site Critical Spares: facility evaluation that determines customer business requirements to place critical spares on-site as needed
- Annual Preventive Maintenance: 17-step, on-site physical review and inspection of hardware, software and environmental conditions
- Carrier Break/Fix Support: any activity related to service interruptions due to telco/service provider issues will be monitored and cleared for covered product.  Support could also include opening a trouble ticket with the telco/service provider, troubleshooting and test circuits remotely.
- Annual System and Technology Reviews: annual technology review and system reporting including; ticket recap, activity trending, proactive findings, and new technology consulting
- Customer Activity Reports: provides comprehensive report of system performance (monthly, quarterly and annual service activities), including break/fix repairs, equipment replacement, service levels and more


Contact us
today and review your business requirements with one of our certified sales representative or engineers.

Click here to view the SOURCEnet maintenance map.